FAQs

How can I contact someone at City Hall?: Visit our Staff Directory for all city contact information.

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Frequently Asked Questions Links

1. How do I sign up to receive city correspondence by email?: The city sends out emails to inform residents of happenings in the city; newsletters, events, meetings, road closings, hydrant flushing and non-emergency information. Sign up HERE to stay informed!

We will use your email address for city purposes only, we will never share your address with anyone.

2. How do I report an issue to the city?: Need to report an abandoned vehicle, barking dog, or a street light outage? Submit our Fix It Form to notify us of your issue.

24 Hour Emergencies (216) 664-3060

Questions about water service (216) 664-3130

Questions about gas service 1-800-362-7557

Customer Service 1-800-589-3101

24-Hour Emergency/Outage Reporting 1-888-544-4877

Payment Options 1-800-686-9901

Questions on gas aggregation 1-855-667-3201

Questions on electric aggregation 1-800-292-9284

Information on utilities 1-800-686-7826

Questions about rates, saving programs, stream issues (216) 881-8247

Information on internet, home phone, wireless

Customer Service 1-800-2020

Information on internet, home phone, wireless

Customer Service 1-855-509-2613

4. How can I contact someone at City Hall?: Visit our Staff Directory for all city contact information.

5. I'm new to the area. Where can I find information about recycling and emergency notifications?: Welcome to our community! Get information about our community by visiting our New Residents page.

6. I'm looking to do some home improvements. What kinds of permits are required?: Find permit applications for a variety of projects by visiting our Forms & Permits page.

7. What is the Pepper Pike Civic League?: Visit the Pepper Pike Civic League Website.

8. Do Landscape or Snow Plow Contractors need to register with the City?: Yes. Landscape and Snowplow Contractors are required to register with the City of Pepper Pike Building Department. For a current list of registered snow plow contractors please click HERE, and for a register list of Landscape Contractors please click HERE.