Frequently Asked Questions

CodeRED is a fast communication service allowing The City of Pepper Pike to notify its residents of an emergency situation. It enables us to provide mass notification quickly and easily. This service is free to all Pepper Pike residents and businesses.

This high-speed telephone system will allow Pepper Pike to contact residents to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

If residents elect, CodeRED also allows us to send informational messages regarding city sponsored events, and other city service related messages.

CodeRED delivers the important message through a high-speed telephone calling system to a phone number in the CodeRED database using a Geographical Information System (GIS). A pre-recorded message will be sent out via the telephone with information about the incident and possible instructions for action to be taken.

• Listen carefully
• Follow Instructions
• Don’t hang up until you hear the whole message (the message will not be repeated) 
• Do not Call 9-1-1 unless instructed to do so (You will only tie up emergency lines)

In some cases an incident will only affect a particular area of the city. CodeRED is a sophisticated system that allows us to communicate with only the residents impacted by the incident.

Yes, but your cell phone number and email address needs to be associated with your Pepper Pike residence address. The system works only as well as the information entered in the database so we encourage you to register cell phones and email addresses.

If there is no answer and no answering device picks up, the number will be attempted three times.

If you answer and do not say hello, CodeRED will not begin playing automatically. It is trying to determine if it has reached a live person or answering device. If you do not say anything, it will hang up and try the number the next pass or the non-connected numbers.

There will be a button on the City of Pepper Pike website which when clicked on will take you to the registration page. It’s important to remember that phone numbers (including cell phones) and emails need to be entered with your residence address.

The city sends out emails to inform residents of happenings in the city; newsletters, events, meetings, road closings, hydrant flushing and non-emergency information. Sign up HERE to stay informed!

Need to report an abandoned vehicle, barking dog, or a street light outage? Submit our Fix It Form to notify us of your issue.

CITY OF CLEVELAND WATER 
24 Hour Emergencies (216) 664-3060 
Questions about water service (216) 664-3130

DOMINION ENERGY OHIO
Questions about gas service 1-800-362-7557

FIRST/ENERGY- THE ILLUMINATING CO.
Customer Service 1-800-589-3101
24-Hour Emergency/Outage Reporting 1-888-544-4877
Payment Options 1-800-686-9901
Report an outage online

NORTHEAST OHIO PUBLIC ENERGY COUNCIL (NOPEC)
Questions on gas aggregation 1-855-667-3201
Questions on electric aggregation 1-800-292-9284

PUBLIC UTILITES COMMISSION OF OHIO (PUCO)
Information on utilities 1-800-686-7826

NORTHEAST OHIO SEWER DISTRICT (NEORSD)
Questions about rates, saving programs, stream issues (216) 881-8247

AT&T
Information on internet, home phone, wireless
Customer Service 1-800-2020

SPECTRUM-TIME WARNER
Information on internet, home phone, wireless
Customer Service 1-855-509-2613

Please visit our Staff Directory for all city contact information.

Welcome to our community! Get information about our community by visiting our New Residents page.

Find permit applications for a variety of projects by visiting our Forms & Permits page.

Visit the  Pepper Pike Civic League Website.

Landscape and Snowplow Contractors are required to register with the City of Pepper Pike Building Department. For a current list of registered snowplow contractors please click HERE, and for a register list of Landscape Contractors please click HERE.

Call the Service Department at (216) 896-6149. If you call on the same day, they will be able to come back as long as you call before 2 PM.

Please visit http://pepperpike.org/2158/Service to review the color-coded branch chipping calendar and guidelines.